SLS Las Vegas

  • Entertainment Operations Supervisor

    Posted Date 4 weeks ago(12/26/2018 1:43 PM)
    Job ID
    US-NV-Las Vegas
  • Job Description

    The Box Office Supervisor is an integral position in the success and development of SLS Las Vegas Hotel & Casino’s entertainment strategy. This position is responsible for overseeing a team who can successfully provide the best service in order to continue our guest satisfaction, successful marketing and entertainment relationships.

    Job Focus

    Focus is on, but not limited to the following:


    • Maintaining the highest level of guest service, supervising and resolving in person and phone customer service issues, in a timely and professional manner
    • Direct and supervise ticket taking staff and other employees performing similar services as directed.
    • Interact positively and communicate effectively internally with entertainment operations manager, box office Staff, marketing, and promotion managers.
    • On an ongoing basis, leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details. Assist with managing breaks.
    • Oversee productivity and work assignments of the ticket taking staff and communicate with the management (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift.
    • Interact positively and communicate effectively externally with venue guests, ticketing providers, and third-party vendors.
    • Oversee venue setup and strike for entertainment events.
    • Manage and delegate duties as needed to staff, assisting and supporting any job function as needed
    • Personnel hiring, evaluation, training coordination, discipline, scheduling, payroll, and supervision.
    • Create, complete, and manage accurate and timely reports, including daily ticket counts as needed.
    • Effectively supervise day-to-day operations of the Box Office
    • Create, maintain, modify, and manage all ticketed events in a computerized environment utilizing multiple ticketing systems
    • Manage and monitor communication between all critical parties to ensure accurate completion of ticket counts, event builds, inventory management, will call, guest list, and all other Box Office processes leading up to the actual event
    • Reconciliation and accounting of all ticket sales for each event

    Desired Qualifications


    • Minimum two years Box Office / Ticketing supervisory or management experience required.
    • Knowledge of Micros, Kronos, Stratton & Warren, and ShoWare ticketing system or similar platform.
    • High School Diploma required. College Degree preferred.
    • Proficient typing skills required.
    • Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact.
    • Skill and working knowledge of computerized ticketing operations and software (Microsoft Word, Excel, Outlook, and PowerPoint), guest relations & phone etiquette, long term and immediate decision making, verbal / written communication, accounting / cash management procedures.
    • Ability to multi-task daily, be organized, detail oriented, self-driven, forecast issues and handle last minute projects to meet deadlines.
    • Ability to work flexible hours, including nights, weekends, and holidays.


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