SLS Las Vegas

  • IT Operations Manager

    Posted Date 4 weeks ago(9/24/2018 9:02 AM)
    Job ID
    US-NV-Las Vegas
  • Job Description

    This position is responsible for supporting the IT operations throughout the property, including first and second level application and system support.

    Job Focus

    Focus is on, but not limited to the following:


    • Managing a team of support technicians
    • Tracking and resolving problems/issues escalated by end users
    • Escalate issues to other internal IT staff and vendors, as necessary
    • Supporting the implementations and upgrades of all property systems
    • Devising or modifying procedures to solve complex problems considering computer equipment capacity and limitations, operations time, and form of desired results
    • Analyzing business and user needs, documentation of requirements, and translation into property system requirement specifications
    • Analyzing and developing existing and new business systems and to help identify needs and areas for product improvement
    • Gathering business requirements and creating user and system documentation

    Desired Qualifications

    ·         Bachelor’s degree in CS, MIS or Business is a plus but not required

    ·         Five (5) or more years’ experience in progressive roles within a casino IT department

    ·         Previous supervisory and/or management experience required

    ·         Previous experience with gaming and hospitality applications and hardware

    ·         Strong working experience with industry compliance standards, including Nevada Gaming Control Board MICS, Sarbanes-Oxley, and PCI

    ·         Proven technical and troubleshooting skills, including Microsoft desktop and server applications, iSeries, virtualization, and networking administration

    ·         Excellent communication skills, customer service and team oriented, self-starter, and professional maturity

    ·         Strong organization, analytical, and problem-solving skills and exhibit composure and professionalism while under pressure

    ·         Ability to manage multiple projects and people in a fast-paced environment while meeting constant deadlines and maintaining strong attention to details

    ·         A valid Nevada Gaming License is required and must be obtained before entering this position

    ·         Must be 21 years of age or older


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