SLS Las Vegas

  • Slots Supervisor

    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    2018-4946
    Location
    US-NV-Las Vegas
    Type
    FULL - TIME
  • Job Description

    Responsible for supervising daily slot operations on the casino floor and certifying the Slot Guest Service Representatives provide a fun, friendly, efficient service and sophisticated experience for our guests

    Job Focus

    Focus is on, but not limited to the following:

     

    • Commits to, practices, and promotes the SLS Core values and ensures employees follow these concepts
    • Demonstrates clear, open, friendly and positive communication with internal and external guests
    • Instills a strong sense of employee pride, responsibility, and commitment through job training and development of subordinates
    • Ensures Title 31 procedures are properly implemented and maintained
    • Observes and safeguards the assets of the company
    • Protect the confidentiality of Company documents and files under immediate control
    • Complies with and verifies signatory controls
    • Keep up to date on Slot Marketing activities and events at the property
    • Understands and assists employees with all of their assigned job functions
    • Performs responsibilities in accordance with all Company standards, policies, and procedures
    • Other job related duties as assigned

    Desired Qualifications

    • At least three (3) years of Slot Operations Supervisory experience.
    • High School Diploma or equivalent is required.
    • Must have the ability to effectively communicate in English with guests, employees, and management both written and verbal forms
    • A professional demeanor and attire is to be maintained at all times
    • Must have excellent customer service and organizational skills with the ability to maintain a positive and friendly attitude toward guests as well as all employees
    • Previous experience in a high-end luxury Gaming or Hospitality environment is desired
    • Must have exceptional time management skills and can multi-task with ease
    • A proficient understanding of Casino systems and Computer systems such as: Microsoft Word, Excel and Outlook, is preferred
    • Proven ability to resolve guest conflicts in a positive and professional manner making decisions in the best interests of our guests and the company
    • Thorough understanding of Title 31 requirements. For example, all acceptable or unacceptable currency transactions, logging requirements, NIL’s MTL’s, and CTRC’s, etc
    • Follow all Responsible Gaming Guidelines. For example, self-limiting requests and checking identification for individuals who appear under 30 years of age
    • Ability to maintain high morale through support, appreciation and development of employees
    • Ability to handle and cope well with stress and remain calm under pressure
    • Able to work varied shifts, including weekends and holidays
    • A valid Nevada Gaming license is required and must be obtained before entering this position
    • Must be 21 years of age or older

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