SLS Las Vegas

  • Guest Service Agent

    Posted Date 1 month ago(1 month ago)
    Job ID
    2018-4939
    Location
    US-NV-Las Vegas
    Type
    PART - TIME
  • Job Description

    Responsible for all duties surrounding the Front Desk in support of guest satisfaction while maintaining the company’s policies and core values

    Job Focus

    Focus is on, but not limited to the following:

    • Answering phone calls and assisting with daily checklists
    • Provide information about the property and city, upselling the property’s enhanced services, all while proactively anticipating the guest’s needs
    • Reviewing arrivals and blocking rooms for special requests/packages
    • Room’s inventory control
    • Handling guest requests and checking guests in/out
    • Ensures all No-Show charges are accurate and properly posted
    • Coordinate with housekeeping to ensure daily arrival rooms are cleaned
    • Perform other job related duties as assigned

    Desired Qualifications

    • High School Diploma or equivalent is required
    • A minimum of one to two years (1-2) in a Customer Service driven Hotel/Resort within the Front Desk area
    • Previous experience in a high-end luxury Gaming or Hospitality environment is desired
    • Must have the ability to effectively communicate in English, both written and verbal forms
    • Strong organization, analytical, and problem-solving skills and exhibit composure and professionalism while under pressure
    • Excellent communication skills, customer service and team oriented, self-starter, and professional maturity
    • Ability to manage multiple projects in a fast-paced environment while meeting constant deadlines and maintaining strong attention to details
    • Must be able to perform in a team environment
    • Possess a high level of energy and motivation with a proven track record of living the company's values
    • Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations
    • The ability to speak additional languages is preferred
    • Knowledge and experience with Opera a plus
    • Open to work varied schedules including weekends and holidays
    • Must be able to obtain a Nevada Gaming License by time of hire
    • Must be able to obtain an Alcohol Awareness Card by time of hire
    • Must be 21 years of age or older

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